Boosting your customer service is the difference in being mediocre and being remarkable.
This can include something simple like using a person’s first name during a conversation, telling someone to have a great week with a smile on your face, or remembering their favorite candy or color and incorporating that knowledge into a future gift. Here are three easy tips to boost customer service at your business:
Do the Unthinkable
Put yourself in your client’s shoes. What would “wow” them? Is it a surprise treat of donuts or bagels at an early morning meeting? Is it hitting a deadline earlier than expected? Maybe it’s going above and beyond on an upcoming project. Take a little extra time to do something outstanding and make your client’s day.
Be Quick to Respond
Of course, there are boundaries here; you could be in a meeting or away from technology, but as a general rule, respond as soon as you can! If you don’t have an answer, you can always send a quick note letting your client know you are thinking about them or figuring out a solution. A text message or phone call addressing a question or concern can go a long way too. Be agile, be responsive. There’s nothing worse than the silent treatment!
Establish a Real Relationship
Get to know your client. Yes, you are doing business together, but that doesn’t have to be the extent of your relationship. Invite them to a social event and take time to get to know one another outside of the office setting. These are the client relationships that will stand the test of time! You don’t have to become best friends, but get to know more about them than just their business goals. They’ll appreciate you taking the time to get to know them.
These are simple adjustments and easy additions to your everyday customer service routine that are sure to make a positive change. Now go out there and wow your customers!